Refund Policy
This policy explains when refunds apply and how they are processed at the official top-up center.
General Principle
Virtual items are generally non-refundable once delivered. Refunds are based on non-delivery or duplicate charges.
Eligible Cases
If payment succeeded but items were not delivered within a reasonable time, or you were charged twice, you may request a refund.
Not Eligible
No refund for orders with wrong account/character, voluntary abandonment, or items already delivered normally.
Process
Submit proof in My Orders and contact support; a refund is issued after verification.
Timing
Refunds are returned to the original payment method, usually within 3–15 business days, subject to the provider.